Whenever you receive the card from the bank make sure the mail is completely sealed and there is no damage.
• Whenever you receive the card from the bank immediately sign on the card.
• Try to cover the last three digit number on the card.
• Register your phone number to check the account transactions.
• Change the pin number immediately.
Secure usage of credit/Debit cards at Shopping malls and Restaurants
• Always keep an eye how the vendor swipe your card.
• Always make sure that the transactions happen at your presence.
• Never sign a blank credit card receipt. Carefully draw a line through blank portions of the receipt where additional charges could be fraudulently added.
• Don’t give away your personal information in the survey forms given in restaurants/shopping malls
Secure usage of credit / Debit card over internet
• Always use secure websites for transaction and shopping.
• Please look for signs of security.
Identify security clues such as a lock image at the bottom of your browser, a URL that begins with https:
( These signs indicates that your purchases are secured with encryption to protect your account information)
• Always shop with merchants you know and trusts.
• Always log off from any website after completing online transaction with your credit / debit card and delete the browser cookies.
• Treat all e-mail messages with suspicion to avoid phishing scams. Do not respond to e-mail messages asking for personal information including financial information, as banks do not ask
for such information.
• Never send payment information via e-mail. Information that travels over the Internet (such as e-mail) may not fully protected from being read by outside parties.
• Please be careful when providing personal information online.
• Please beware of promotional scams. Identity thieves may use phony offers asking for your personal information.
• Please keep your passwords secret. Some online stores may require you to register with them via a username and password before buying. Online passwords should be kept secret from out
side parties the same way you protect your ATM PIN.
• Always make sure to use the virtual keyboard for netbanking.
DO’s
• Before you use an ATM, please ensure that there are no strange objects in the insertion panel of the ATM.( to avoid skimming)
• Shield the ATM pin number during transaction. Don’t carry the transaction receipts along.
• Please change your ATM PIN once in every 3 months. As advised by banks.
• Keep your credit card receipts to guard against transaction frauds, check your receipts against your monthly statement.
• Only carry around credit cards that you absolutely need.
• Shred anything that contain your credit card number written on it, specially bills.
• Inform to your credit card issuers well in advance of your change of address, then you change home address.
• If you lose your credit card, please report the loss immediately.
• When you dispose a card at the time of renewal/upgradation, please make sure to cut it diagonally before disposal.
Don’ts
• Don’t accept the card received directly from bank in case if it is damaged or packet seal is open.
• Don't write your PIN number on your credit card.
• Don't carry around extra credit cards that you rarely use.
• Don’t disclose your Credit Card Number/ATM PIN to anyone.
• Don’t hand over the card to anyone, even if he/she claims to represent the Bank.
• Don’t get carried away by strangers who try to help you use the ATM machine.
• Don’t use the ATM machines if the device is not in good conditions.
• Don’t transfer or share your account details with unknown/non validated source.
• Don’t access Netbanking or make payment using your Credit/Debit card from shared or unprotected computers in public places.
• Don’t open unexpected e-mail attachments from unexpected sources or instant message down load links. Delete suspicious e-mail immediately.
• Don't give out your account number over the phone unless you initiate the call and you know the company is reputable. Never give your credit card info out when you receive a phone call. ( This is
called Vishing )
• Don’t provide your credit card information on a website that is not a secure site.
• Don’t share any confidential information such as password, customer id, Debit card number, Pin CVV2, DOB to any email requests, even if the request is from government authorities like Income
Tax department, RBI or any card association company like VISA or Master card.
• Don’t address or refer to your bank account problems or your account details and password on social networking site or blogs.
• Don’t store critical information like your ATM PIN number on your mobile phone.
• Whenever you receive the card from the bank immediately sign on the card.
• Try to cover the last three digit number on the card.
• Register your phone number to check the account transactions.
• Change the pin number immediately.
Secure usage of credit/Debit cards at Shopping malls and Restaurants
• Always keep an eye how the vendor swipe your card.
• Always make sure that the transactions happen at your presence.
• Never sign a blank credit card receipt. Carefully draw a line through blank portions of the receipt where additional charges could be fraudulently added.
• Don’t give away your personal information in the survey forms given in restaurants/shopping malls
Secure usage of credit / Debit card over internet
• Always use secure websites for transaction and shopping.
• Please look for signs of security.
Identify security clues such as a lock image at the bottom of your browser, a URL that begins with https:
( These signs indicates that your purchases are secured with encryption to protect your account information)
• Always shop with merchants you know and trusts.
• Always log off from any website after completing online transaction with your credit / debit card and delete the browser cookies.
• Treat all e-mail messages with suspicion to avoid phishing scams. Do not respond to e-mail messages asking for personal information including financial information, as banks do not ask
for such information.
• Never send payment information via e-mail. Information that travels over the Internet (such as e-mail) may not fully protected from being read by outside parties.
• Please be careful when providing personal information online.
• Please beware of promotional scams. Identity thieves may use phony offers asking for your personal information.
• Please keep your passwords secret. Some online stores may require you to register with them via a username and password before buying. Online passwords should be kept secret from out
side parties the same way you protect your ATM PIN.
• Always make sure to use the virtual keyboard for netbanking.
DO’s
• Before you use an ATM, please ensure that there are no strange objects in the insertion panel of the ATM.( to avoid skimming)
• Shield the ATM pin number during transaction. Don’t carry the transaction receipts along.
• Please change your ATM PIN once in every 3 months. As advised by banks.
• Keep your credit card receipts to guard against transaction frauds, check your receipts against your monthly statement.
• Only carry around credit cards that you absolutely need.
• Shred anything that contain your credit card number written on it, specially bills.
• Inform to your credit card issuers well in advance of your change of address, then you change home address.
• If you lose your credit card, please report the loss immediately.
• When you dispose a card at the time of renewal/upgradation, please make sure to cut it diagonally before disposal.
Don’ts
• Don’t accept the card received directly from bank in case if it is damaged or packet seal is open.
• Don't write your PIN number on your credit card.
• Don't carry around extra credit cards that you rarely use.
• Don’t disclose your Credit Card Number/ATM PIN to anyone.
• Don’t hand over the card to anyone, even if he/she claims to represent the Bank.
• Don’t get carried away by strangers who try to help you use the ATM machine.
• Don’t use the ATM machines if the device is not in good conditions.
• Don’t transfer or share your account details with unknown/non validated source.
• Don’t access Netbanking or make payment using your Credit/Debit card from shared or unprotected computers in public places.
• Don’t open unexpected e-mail attachments from unexpected sources or instant message down load links. Delete suspicious e-mail immediately.
• Don't give out your account number over the phone unless you initiate the call and you know the company is reputable. Never give your credit card info out when you receive a phone call. ( This is
called Vishing )
• Don’t provide your credit card information on a website that is not a secure site.
• Don’t share any confidential information such as password, customer id, Debit card number, Pin CVV2, DOB to any email requests, even if the request is from government authorities like Income
Tax department, RBI or any card association company like VISA or Master card.
• Don’t address or refer to your bank account problems or your account details and password on social networking site or blogs.
• Don’t store critical information like your ATM PIN number on your mobile phone.
